Campéole Conditions générales de vente

Terms and Conditions of Sale

1. PREAMBLE

The Campéole 2017 catalogue and www.campeole.com website allow guests to book stays in the Campéole chain campsites, Etapes Campéole campsites and Etapes André Trigano campsites. Booking one of the stays on offer via these platforms implies guests' full agreement with the general terms and conditions of sale and regulations.

2. PRICES AND ADJUSTMENTS TO PRICES

The prices for services given in all our materials are based on the economic conditions on the day of booking, and on the applicable VAT rate. Campéole automatically applies all changes to VAT rates across all materials on the date of invoicing. Similarly, all changes or new legal or regulatory rates will automatically be applied to prices given on the date of invoicing. These changes will be applied without clients being able to oppose them. Special offers or promotions are never retroactive and cannot be used in conjunction with other discounts or offers. Special offers for children only apply to under-7s. Guests are reminded that in compliance with Article L. 121-21-8 12° of the Consumer Code, right of withdrawal provided for under Article L. 121-21 of the Consumer Code does not apply to accommodation and leisure services.

3. CAMPÉOLE'S RESPONSIBILITIES AND LIABILITY

The company LES CAMPEOLES cannot be held responsible for third-party communication containing incorrect information pertaining to the elements given across all marketing materials (such as the catalogue or website) used by the company LES CAMPEOLES.

All photos and text used across all our materials are non-binding. Photos and text are provided as guidelines only, and are subject to change at any time. Campéole cannot be held responsible for changes made to dates, times or itineraries, the deleting or changing of some parts of a programme due to events outside our control, such as strikes without warning, technical incidents, bad weather, epidemics, flight changes or any other cases of force majeure, or due to third-party circumstances that hinder service provision outlined in the agreement, or failure to fulfil contractual obligations.

As a general rule, all activities whether free or fee-paying mentioned in our materials can, in some circumstances outside of Campéole's control and/or linked to a case of force majeure, have been changed or cancelled when you arrive. In particular, in some cases, due to the time of year, visitor numbers or decisions taken by on-site teams, there may be insufficient materials or equipment on site, and as a result, some activities may be suspended. Campéole cannot be held responsible for these circumstances, and nor do they constitute reason for cancellation. Features that are not yet completed are mentioned for information purposes only throughout our materials. Campéole cannot be held responsible in the event that these features, for reasons outside Campéole's control and/or linked to a case of force majeure, cannot be completed. Campéole undertakes to keep clients up-to-date on available features in real-time via its www.campeole.com website.

Campéole cannot be held responsible for incidents that arise as a result of guests purchasing services on site from independent service providers, or incidents provoked by guests' own initiative.

4. INSURANCE

Campéole has cancellation and interruption insurance which you may add to your booking if you so choose. Insurance only applies from the moment you book. It cannot be refunded in the event of cancellation. All guarantees and safeguards are outlined in the 'Insurance' guidelines provided before the booking is confirmed and sent with your travel documents or upon request.

5. DESCRIPTIONS OF SERVICES

CAMPING PITCHES

These pitches are designed for tents, caravans or motorhomes.

The price of your stay is based on a basic rate that includes the pitch, one or two guests depending on the package you choose, your camping/caravan set-up, your vehicle on your pitch or parked in the car park, and access to the reception, entertainment and toilet facilities. Add-on fees (extra guest, adult or child, extra car, extra tent, electricity, double axle tree, etc.) are not included in your rate and will be added on to the price. All stays are free for children under the age of 7 before 01/07 and after 27/08. Children are nevertheless counted when calculating accommodation or camping pitch capacity.

From 2 July to 27 August, basic tent or motorhome pitches may be booked Wednesday to Wednesday or Sunday to Sunday, or Wednesday to Sunday or Sunday to Wednesday (minimum 7-night stay, please check with each specific campsite), with arrivals permitted from 1 pm and departures no later than 12 noon. These times may be extended on site, depending on availability.

RENTAL ACCOMMODATION

Rental accommodation may be booked from Saturday to Saturday, from Wednesday to Saturday or from Saturday to Wednesday, with arrivals from 4 pm and departures no later than 10 am between 1 July and 26 August. This period is longer (17 June to 2 September) for the Le Dramont and Eurosurf sites. Unless otherwise specified on the individual campsite's web page (prices per night), rental accommodation must be booked for at least 7 nights during the aforementioned periods. Outside the period running from 1 July to 26 August (from 17 June to 2 September for the Le Dramont and Eurosurf sites), stays may be booked on a by-the-night basis for a minimum of 2 nights.

Our prices include guests (based on accommodation capacity), water, gas, electricity, guests' vehicle (1 per rental) and access to reception, entertainment and toilet facilities. Our accommodation is fully equipped. At the Campéole campsites, with the exception of our Partner destinations (listed in the Etapes Campéole and Etapes André Trigano catalogue), cotton sheets and blankets or duvets are provided for each bed included in your rental accommodation. Your rental must be returned in the state you found it. (See : Security Deposit) Any individual staying in rental accommodation or on the same pitch exceeding the set capacity for the accommodation or pitch will be charged as an add-on fee following authorisation from the site director.

Detailed descriptions of our accommodation are available from the Bookings Office and on our website: www.campeole.com. You may notice that layouts and facilities for the same package may vary from one campsite to the next. Irrespective of this, you are guaranteed total comfort and capacity numbers are maintained. Requests for a specific pitch or rental at your campsite may be processed depending on availability upon arriving.

ADD-ON CHARGES

Whatever package you book, from basic pitches to rental accommodation, extra add-on charges will be billed for additional vehicles (car, trailer, motorbike, boat, etc.) where permitted, as well as for extra tents, pets, guests, etc. All these charges and prices are listed in the camping/motorhome price sections available on the www.campeole.com website and displayed at the entrance to each campsite. Our prices are all-inclusive but do not include tourism taxes (except for prices for some sites given in the price list). These tourism taxes are payable upon arriving at your campsite.

ADVANTAGES

At Campéole campsites before 8 July and after 26 August depending on the campsite in question, guests can enjoy promotional offers by using the DUO discount code when booking for two adults or two adults with children under the age of seven.

6. TERMS AND CONDITIONS OF YOUR STAY

ACCEPTED METHODS OF PAYMENT

When paying your deposit or paying in full, you can complete payment for your booking or stay using one of the following methods of payment: cheque or French postal order, holiday vouchers, money order or cash, debit/credit card or bank transfer.

PAYMENT TERMS

All firm booking requests made by the buyer must be sent in writing or submitted via the website by agreeing to the general terms and conditions of sale. Requests must include payment of a deposit for the amount of 25% of the price of the rental, a €25 booking fee and cancellation insurance (if required). This booking is only binding upon receipt of booking confirmation sent by CAMPEOLE.

The balance must be paid no later than 30 days before the first day of your stay. If the balance has not been paid within the aforementioned time-frame, your stay will be considered null and void, and the cancellation conditions given below shall apply.

HOLIDAY VOUCHERS AND EMPLOYER SUBSIDIES

Les Campéoles is a limited liability company and does not enjoy the ministerial approvals associations generally enjoy (as it does not fall into the 'gites, home, family campsites' category). For this reason, we cannot accept holiday vouchers as a valid method of payment. If in France, please contact your local Caisse d'Allocations Familiale to find out if you are eligible for a refund. For the same reason, we invite you to contact your social services or works committee before booking to find out more about their holiday subsidy conditions.

LAST-MINUTE BOOKINGS

All bookings made less than 30 days before the day of your departure must be paid in full by bank card or transfer. Proof of bank transfer will be required by fax or email within 48 hours.

7. CHANGING YOUR STAY

You may change the dates, location or package for your stay for the same season within the Campéole chain once (subject to availability and at no extra charge).

These changes must be made in writing (post, email, fax) to the place you initially booked with (bookings office or campsite). All charges already made to your account will be transferred to your new booking. After your one free booking change, any extra changes will result in an extra €25 booking fee.

8. LATE ARRIVALS & EARLY DEPARTURES

In the event of late arrival or early departure compared to the dates initially given in your booking, the entire cost of the stay remains payable. No refund will be issued for unused days as a result of late arrival or early departure.

9. CONDITIONS FOR CANCELLING YOUR STAY

NO-SHOWS AT THE CAMPSITE

In the event of no-shows at the campsite, 48 hours after the start of your stay and if no updates from you are forthcoming, we will make your pitch or rental accommodation available to other guests. We will retain your fees in accordance with our cancellation conditions.

CANCELLATIONS

Cancelled by the guest:

All cancellations must be made in writing, sent by registered post with proof of receipt to our bookings office (CAMPEOLE – Service clientèle -Zone Industrielle de Garautou, BP 7 - 09270 MAZERES- FRANCE) or by email to vluccioni@andretriganogroupe.com.

Cancellations enter into force on the date on which said letter sent by registered post with proof of receipt or email is received.

Rental accommodation or pitch cancellations:

• more than 30 days before the first day of the stay:

- 25% of the total rental amount + booking fees + cancellation insurance will remain payable to Campéole.

- If a gift pack was used, the total real value of the gift pack will remain payable to Campéole.

• less than 30 days before the first day of the stay:

100% of the total cost of the stay remains payable. Cancellation fees may be covered under the cancellation guarantees on offer. No refunds will be issued to guests without cancellation guarantees.

Guests may take out cancellation insurance if they so choose. The insurance is only applicable from the day on which the buyer makes the booking. Any insurance taken out at a later date will be considered non-applicable.

Cancelled by the service provider:

Before departure

If the service provider chooses to cancel a firm and/or confirmed booking or stay due to reasons of force majeure, weather, events resulting in partial or total destruction, total or partial administrative closure, delayed works due to bad weather, deactivation of components deemed essential to the smooth-running of the campsite, security risks, external factors, or if the campsite is deemed in no fit state by company management, for any site listed in the brochure and the CAMPEOLE website or any other brochure or website that includes CAMPEOLE brand campsites, the client shall be informed of the cancellation by registered post or email where applicable, and be issued a full refund for the amounts paid. Damages will not be paid in the event of a cancellation.

As far as possible and subject to the stays, periods, products and destinations available on our website, we will offer alternative solutions if the client wishes. In the event of discrepancies between the price paid and the price of the new solution offered by our company from among the destinations listed on our website chosen by the client, the difference when resulting in a lower price will be refunded, and the difference when resulting in a higher price will be covered by the company.

Any other potential costs and expenses will not be covered, and any request for a refund or payment of said costs will not be processed.

During the stay

Should the stay be interrupted by the service provider as a result of cases of force majeure, climate, poor weather conditions, total or partial administrative closure, deactivation of components deemed essential to the smooth-running of the campsite, security risks, external factors, etc., the site's management will inform the client in writing delivered directly to the client, confirming that the stay will be cut short. The client will be refunded on a prorata temporis basis for any unused days.

As far as possible and subject to the stays, periods, products and destinations available on our website, we will offer alternative solutions if the client wishes. In the event of discrepancies between the price paid and the price of the new solution offered by our company from among the destinations listed on our website chosen by the client, the difference when resulting in a lower price will be refunded, and the difference when resulting in a higher price will be covered by the company.

Any other potential costs and expenses will not be covered, and any request for a refund or payment of said costs will not be processed.

10. SECURITY DEPOSIT

For non-heated rental accommodation, a €310 security deposit (€250 + €60 cleaning fee) is payable upon arrival and will be returned to you at the end of your stay, and within a maximum of eight days following your departure by post. The deposit includes €250 to cover any potential damage to the accommodation as well as a €60 cleaning fee. Some campsites may also require a deposit of around €20 for the swipe badge used to open the entrance barrier. Deposits are payable by cheque (two separate cheques: a €250 cheque and a €60 cheque) or in a €310 cash payment, or by bank card imprint. Deposit payment methods are listed in your booking documents.

For heated rental accommodation, a €330 security deposit (€250 + €80 cleaning fee) is payable upon arrival and will be returned to you at the end of your stay, and within a maximum of eight days following your departure by post. The deposit includes €250 to cover any potential damage to the accommodation as well as a €80 cleaning fee. Some campsites may also require a deposit of around €20 for the swipe badge used to open the entrance barrier. Deposits are payable by cheque (two separate cheques: a €250 cheque and a €80 cheque) or in a €330 cash payment, or by bank card imprint. Deposit payment methods are listed in your booking documents.

The amount will be wholly or partially retained by Campéole in the event of damage caused to the accommodation and its contents and/or campsite material observed during the check-out inventory. Similarly, if the cotton sheets and blankets or duvets provided with the accommodation are not returned or are damaged, all or part of the security deposit will be retained. Campéole may also choose to retain the €60 or €80 cleaning fee should the check-out inventory reveal that cleaning has not been carried out at the end of your stay. If the check-out inventory is satisfactory and matches the check-in inventory, Campéole will return the client's security deposit cheques no later than eight days following the client's departure, by post. For deposits paid by bank card, your bank card number will be destroyed, and for those paid in cash, a cash payment will be made to you at the end of your stay.

11. INSURANCE

Campers enjoy Campéole's civil liability insurance for the duration of their stays, covering all physical injury or material damage for which the company is held liable. Upon arriving at the campsite, caravan campers are required to show proof of valid insurance for their caravan, tent and/or equipment, covering them in terms of civil liability in particular. We cannot be held responsible in the event of theft of or damage to personal belongings. Our civil liability insurance does not extend to theft of or damage to tents, caravans and their contents. In addition, Campéole cannot be held responsible in the event of theft of or damage to campers' personal belongings. Guests are reminded that car parks are not supervised and that any vehicles are therefore parked at guests' own risk.

12. GROUPS OF MINORS

Unaccompanied minors are not allowed at the campsite without their parents or legal guardian. Groups of minors are welcome in compliance with the French legislation governing how said groups are to be chaperoned. The bodies in charge of chaperoning these groups must be able to show ministerial approval pertaining to their area of activity (such as receipt of declaration), whether the approval in question falls under the Youth and Sports, Sports, National Education or Social and Family Tourism banner.

Activity leaders in charge of these groups must be able to provide copies of their qualifications (copy of their BAFA diploma or any other qualification enabling them to work with groups of young people). Please contact the Bookings Office for information prior to making a booking.

If the right conditions for chaperoning groups of minors are not complied with, or if the relevant declarations required from the organisers are not provided in time, Campéole reserves the right to cancel or suspend the stay for groups of minors.

13. PETS

Dangerous dog breeds that fall into France's 'categories 1 and 2' as stipulated in Article L211-12 of the French Rural and Maritime Fishing Code are automatically denied admission. Beyond this, each individual campsite reserves the right to approve (for an extra fee) or refuse access to all or some pets.

As a result, we recommend you check that your pet will be admitted upon booking. One pet per booking is accepted, except in cases where prior express permission is sought from the campsite itself or the bookings office. Dogs must be kept on leads on our sites. Please show consideration for the health, safety and cleanliness of the site. Vaccination papers must be shown upon arriving at the campsite. Pets must be vaccinated against rabies and proof of microchipping must be shown.

14. CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE

Campéole reserves the right to make changes to these general terms and conditions of sale. The applicable general terms and conditions of sale are those in force on the day of booking. We invite you to regularly check the general terms and conditions on our website: www.campeole.com

15. COMPLAINTS

Any potential complaints following a stay at one of our campsites must be made in writing, sent by registered post with proof of receipt to the following address (complaints sent by email will not be processed): CAMPEOLE – Service clientèle – Zone Industrielle de Garautou, BP 45 - 09270 MAZERES - FRANCE

16. CANCELLATION INSURANCE INCLUDING STAY INTERRUPTIONS

Campéole offers double insurance packages from AXELLIANCE.

1- HOW YOUR CONTRACT WORKS:

Refunds:

For stays in our rentals

a) Cancellation more than 30 days prior to the start of the rental period: 25% of the total rental amount,

a) Cancellation 30 days or less prior to the start of the rental period: 10% of the total rental amount,

c) In the event of cancellation: the amount the insured party would be contractually required to pay to the service provider up to the aforementioned limits.

1 - CANCELLATION INSURANCE covers the expenses mentioned above in the following circumstances:

1 - A serious accident, a serious illness or death affecting the insured party, their partner or spouse, their progenitors or progeny, theirs sons-in-law, daughters-in-law, brothers, sisters, brothers-in-law or sisters-in-law. The seriousness of the accident or illness must be confirmed by a doctor.

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