Campéole general terms and conditions of sale

1. Prices include:

• the provision of the accommodation in question, fully equipped in accordance with the descriptions given on the Website and in the Catalogue, access to reception, entertainment and toilet blocks and, unless specified otherwise, water, gas, electricity and space for one car per lodging.

Prices do not include:

• additional charges for one pet, depending on the campsite
• the security deposit, unless otherwise stated
• optional extras (cots, high chairs, etc.)
• additional services (non-removable wristbands, vehicle passes, catering, extra spaces, etc.). The Company cannot guarantee the availability of all additional services. The Client should contact the Campsite reception for information on the services available and the corresponding charges. The Campsite may request payment of a guest fee for any day visitors. A Campsite may refuse access to any such visitors or the guest fee may not necessarily grant access to all Campsite services.

Bookings may only be made on a strictly personal basis. Under no circumstances may you sublet or transfer your booking without prior consent from the Campsite.

When making a booking, the Client is to provide the names and surnames and date of birth of all guests staying in the accommodation, as well as the registration number of the vehicle that will be parked on the Campsite, where applicable. The Campsite has the right to refuse access to any person who is not registered during the booking process. The Client must be among those staying in the accommodation. For security and insurance reasons, it is by no means permitted to exceed the maximum number of occupants allowed in the accommodation.

The Company reserves the right to make changes to its prices. All of the fees mentioned in the 2019 catalogue are valid for the 2019 season. Stays will be charged based on the fees at the time the reservations are made and are subject to availability.

The prices indicated are in euros, including VAT, and the Company shall automatically apply all changes or new legal or regulatory rates to prices given on the date of invoicing. These changes will be applied without clients being able to oppose them. Special offers or promotions are never retroactive and cannot be used in conjunction with other discounts or offers. Guests are reminded that in compliance with Article L. 121-21-8 12° of the French Consumer Code, the right of withdrawal provided for under Article L. 121-21 of the Consumer Code does not apply to accommodation and leisure services.

2. The special offers launched by the Company only apply to rental accommodation

• Duo offer: a 15 or 25% discount is applied to all stays booked before 6 July and after 31 August, for 2 adults with or without children under 7 years of age, in rental accommodation except for Valentine Mobil-homes and 3-bedroom accommodation. The duo offer cannot be used in conjunction with any other promotional offer and the best-value deal will be applied. There are special conditions for certain works committees. When booking online, enter “DUO” in the Promotional Code box. Please note: children under 7 years of age must be mentioned in the “Comments” box.
• Long stay offer: discounts are applied for long stays of over ten (10) nights. Discounts increase for stays of over fourteen (14) nights. The offer is valid throughout the Campsite opening period for bookings over consecutive nights at the same Campsite and in the same accommodation. This will be calculated based on the total amount of the rental.

1. CAMPING PITCHES

These pitches are designed for tents, caravans or motorhomes.

The price of your stay is based on a basic rate that includes the pitch, one (1) or two (2) guests depending on the package you choose, your camping/caravan set-up, one vehicle on your pitch or parked in the car park, and access to the reception, entertainment and toilet facilities. Add-on fees (extra guest, extra car, extra tent, electricity, double axle tree, etc.) are not included in the rate and will be added on to the price. All stays are free for children under 7 years of age before 6 July and after 31 August. Children are nevertheless counted when calculating accommodation or camping pitch capacity.

From 6 July to 1 September the days and times of arrival and departure may vary depending on the Campsite. It may be possible to extend your stay on site, depending on availability.

2. RENTAL ACCOMMODATION

Rental accommodation must be booked from Saturday to Saturday, Sunday to Sunday, Wednesday to Saturday, Wednesday to Sunday, Saturday to Wednesday or from Sunday to Wednesday from 4 pm onwards (time of arrival) up to 10 am on the day of departure (time of departure) during the period from 6 July to 1 September 2019.

For the Dramont and Eurosurf sites this period shall be from 6/07 to 31/08 and 22/06 to 07/09/2019.

Unless otherwise specified on the individual Campsite's Website and/or in the Catalogue, rental accommodation must be booked for at least seven (7) nights during the aforementioned periods. Outside of the period specified above, guests may arrive on any day of the week except for Tuesday at Etapes Campéole and Etapes André Trigano campsites.
Depending on the Campsite, sheets and blankets or duvets are provided for each bed included in the rental accommodation.

Detailed descriptions of our accommodation are available from the Bookings Office and on our Website: www.campeole.com. You may notice that layouts and facilities for the same package vary from one campsite to the next. Requests for a specific pitch or rental at your campsite may be processed depending on availability upon arrival.

3. TOURISM TAX/ADD-ON CHARGES

Tourism tax is charged per person over 18 years of age, per day and is not included in the price of the stay (except for prices at some sites mentioned in the catalogue). This tax is payable upon arrival at the campsite.

The amounts published are provisional. In the event of an increase in the tourism tax, the Client shall pay the amount corresponding to the current tax on the date of their arrival at the Campsite.

Tourism tax is a national tax and may be increased by an additional regional tax.

In addition to tourism tax, an eco-participation tax may also be charged at certain Campsites (the amount of these taxes will be displayed at the campsite reception).

Whatever package you book, from basic pitches to rental accommodation, extra add-on charges will be billed for additional vehicles (car, trailer, motorbike, boat, etc.) where permitted, as well as for extra tents, pets, guests, etc. All these charges and prices are listed in the camping/motorhome price sections available on the www.campeole.com Website and displayed at the entrance to each Campsite.

4. SPECIFICALLY FOR CUBA

The rental accommodation is in keeping with local “campismo” camping standards and consists of basic adjoining chalets.
Due to local constraints, the Company shall not be held liable for any interruptions to the water supply, power cuts or miscellaneous local events that are likely to occur.

The Client may change the dates, location or package for their stay for the same season once and at no extra charge within the Campéoles and Etapes Campéoles Campsites (subject to availability).

These changes must be made in writing (post, e-mail, fax) and sent to the bookings office or the Campsite, depending on how the booking was made. All charges already made to your account will be transferred to your new booking. After your one free booking change, any extra changes will result in an extra twenty-five euro (€25) booking fee.

Should the cost of the new booking be lower than that of the first booking, the Client will be refunded for the difference between the two, except in the event of changes made less than thirty (30) days prior to the arrival date.

In the event that the new package is more expensive, the difference between the two bookings will be payable by the Client.

We wish to draw the Client’s attention to the fact that any offers and promotions published by the Company after the first booking was made may not be applied to any booking that has been paid partially or in full, with the exception of changes to the number of occupants.

This shall also apply in the event of any changes made to the stay; the date of the initial booking is binding.
The Client may add extras to their initial booking at any time (extra tent, extra occupant on camping pitches, etc.).

7.1 Changes made by the Company:
In the event that the package is modified before the first day by the Company, the Client may:

• cancel the booking. The booking office will then refund all payments already made (including the booking fee and any insurance paid).
• accept the modifications made to their package. If said modification implies a reduction or increase in the price of the package, the Company shall bear the cost of said difference, either by refunding the difference to the Client or bearing the cost of the increase in the price of the stay.

In the event of late arrival or early departure compared to the dates initially given in your booking, the entire cost of the stay remains payable. No refund will be issued to the Client for unused days as a result of late arrival or early departure.

9.1 NO-SHOWS AT THE CAMPSITE

In the event of no-shows at the campsite, 48 hours after the start of the stay and if no updates from the Client are forthcoming, the Campsite will make the pitch or rental accommodation available to other guests. The Company will invoice the fees in accordance with the cancellation conditions.

9.2 CANCELLATIONS

a. Cancellations by the Client:

All cancellations must be made in writing and sent by registered letter with proof of receipt to our bookings office at the following address: CAMPEOLE – Service Annulation -Zone Industrielle de Garaoutou, BP 7 - 09270 MAZERES) or by e-mail to: annulation@andretriganogroupe.com

Cancellations enter into force on the date on which said letter or e-mail is received.

Rental accommodation or pitch cancellations:
• More than 30 days before the first day of the stay:
- The Company shall retain 25% of the total amount of the rental cost, the booking fees and cancellation insurance.
- If a gift pack was used, the total real value of the gift pack will remain payable to the Company.
• Less than 30 days before the first day of the stay:
The total cost of the stay remains payable to the Company. Cancellation fees may be covered under the cancellation guarantees on offer.

b. Cancellation by the Company:

• Before departure

If the Company chooses to cancel a firm and/or confirmed booking or stay due to reasons of force majeure, adverse weather, events resulting in partial or total destruction, total or partial administrative closure, delayed works due to bad weather or other reasons, deactivation of components deemed essential to the smooth-running of the Campsite, security risks, external factors, or if the Campsite is deemed in no fit state by company management, for any site listed in the Catalogue and the Website or any other catalogue or website that includes CAMPEOLE brand Campsites, the Client shall be informed of the cancellation by registered letter or e-mail where applicable, and be issued a full refund for the amounts paid. However, damages and interest will not be paid in the event of such a cancellation.

As far as possible and subject to the stays, periods, products and destinations available, the Company will offer alternative solutions if the Client wishes. In the event of discrepancies between the price paid and the price of the new solution offered, the difference when resulting in a lower price will be refunded, and the difference when resulting in a higher price will be covered by the Company.

Any other potential costs and expenses will not be covered, and any request for a refund or payment of said costs will not be processed.

• During the stay

Should the stay be interrupted by the Company as a result of cases of force majeure, climate, poor weather conditions, total or partial administrative closure, deactivation of components deemed essential to the smooth-running of the campsite, security risks, external factors, etc., the Campsite's management will inform the Client in writing delivered directly to the Client, confirming that the stay will be cut short. The Client will be refunded on a pro rata temporis basis for any unused days.

As far as possible and subject to the stays, periods, products and destinations available, the Company will offer alternative solutions if the Client wishes. In the event of discrepancies between the price paid and the price of the new solution offered, the difference when resulting in a lower price will be refunded, and the difference when resulting in a higher price will be covered by the Company.

Any other potential costs and expenses will not be covered, and any request for a refund or payment of said costs will not be processed.

Download the cancellation Policy

A security deposit is payable upon arrival and will be returned at the end of the stay, within a maximum of eight days following the Client's departure.

The security deposit is payable by two separate cheques, by bank card imprint depending on the campsite facilities or, in the absence of the latter, in cash. Deposit payment methods are listed in the Client’s booking documents.

For non-heated rental accommodation, a three hundred and ten euro (€310) security deposit is payable: two hundred and fifty euros (€250) to cover any potential damage to the accommodation and a sixty euro (€60) cleaning fee.

For heated rental accommodation, a three hundred and thirty euro (€330) security deposit is payable: two hundred and fifty euros (€250) to cover any potential damage to the accommodation and an eighty euro (€80) cleaning fee.

Some campsites may also require a deposit of around twenty euros (€20) for the swipe card used to open the entrance barrier.

The amount will be wholly or partially retained by the Company in the event of damage caused to the accommodation and its contents and/or campsite material observed during the check-out inventory. Similarly, if the sheets and blankets or duvets provided with the accommodation are not returned or are damaged, all or part of the security deposit will be retained. The Company may also choose to retain the cleaning fee should the check-out inventory reveal that cleaning has not been carried out at the end of your stay.

If the check-out inventory is satisfactory and matches the check-in inventory, the Company will return the Client's security deposit cheques by post no later than eight days following the client's departure and any cash amounts paid will be refunded at the end of the stay.

The Client is covered by the Company's civil liability insurance for the duration of their stay, covering all physical injury or material damage for which the company is held liable.

Upon arriving at the campsite, campers and caravanners are required to show proof of valid insurance for their caravan, tent and/or equipment, covering them in terms of civil liability in particular. We cannot be held responsible in the event of theft of or damage to personal belongings. Our civil liability insurance does not extend to theft of or damage to tents, caravans and their contents. In addition, the Company cannot be held responsible in the event of theft of or damage to personal belongings. Guests are also reminded that car parks are not supervised and that any vehicles are therefore parked at the user’s own risk.

Unaccompanied minors are not allowed on the campsites without their parents or legal guardian.

The Company reserves the right to cancel a booking if the above point is not respected.

Groups of minors are welcome in compliance with the French legislation governing how said groups are to be chaperoned. The bodies in charge of chaperoning these groups must be able to show ministerial approval pertaining to their area of activity.

Activity leaders in charge of these groups must be able to provide copies of their qualifications (copy of their BAFA diploma or any other qualification enabling them to work with groups of young people).

If the right conditions for chaperoning groups of minors are not complied with, or if the relevant declarations required from the organisers are not provided in time, the Company reserves the right to cancel or suspend the stay for groups of minors.

With the exception of dangerous dog breeds that fall into France's categories 1 and 2, which will automatically be denied admission, each individual Campsite reserves the right to approve (for an extra fee) or refuse access to all or some pets.

One pet per booking is accepted, except in cases where prior express permission is sought from the Campsite itself or the bookings office. Dogs must be kept on leads on our sites. The Client undertakes to show consideration for the health, safety and cleanliness of the site. The Client must present up-to-date vaccination papers upon arrival of any animals that need to be micro-chipped or deflead.

The Company reserves the right to make changes to this Contract. The applicable Contract is that which is in force on the day of booking. We invite you to refer to the Contract and, in particular, the general terms and conditions of sale and the “Personal data protection charter for clients and related parties” on our Website: www.campeole.com

Any potential complaints regarding this Contract, its interpretation and/or execution, or following a stay at one of our Campsites must be made in writing, within 15 days of the end of the stay, and sent by registered letter with acknowledgement of receipt to the following address (complaints sent by e-mail will not be processed): CAMPEOLE – Service clientèle – Zone Industrielle de Garaoutou, BP 45 -09270 MAZERES

In the event of any dispute and after having contacted Customer Services and not receiving a satisfactory response within a reasonable period of time, the Client may refer to the Consumer Ombudsman with a maximum period of one year as of the date of the written complaint, by registered post with proof of receipt addressed to the Company. The Company works with the Ombudsman association MEDICYS - Centre for mediation and amicable settlement of disputes. Any direct request for mediation must be sent via the website www.medicys.fr or by post to MEDICYS, 73 Boulevard de Clichy - 75009 Paris.